Our goal is to create an intimate and soothing environment for everyone who enters Honu You to fully relax and rejuvenate. To achieve this goal we kindly ask you to
Silence all devices when checking in
New clients please arrive 10 minutes prior to your scheduled appointment time as we require consultation/waiver/consent paperwork prior to treatment
Only one client is permitted per treatment room. No one may accompany you into the treatment room during your treatment unless client is a minor child
Clients are only able to book appointments for themselves!
If you would like to book an appointment for someone else, please purchase a gift card & have them book their own appointment. This allows us to properly intake our clients information for the best possible service. - If you have a special case for this (would like to book for your child or have a surprise) please contact us directly & we will be more than happy to help accommodate for that.
Children are not allowed at your appointment or in the treatment room unless they are receiving a service. If you bring a child to your appointment, we will be unable to provide your treatment and this will be considered a no show for the appointment and charged as such
If you bring your minor child to their appointment, we ask to please leave siblings & other family members at home
Our lobby cannot accommodate extended family members in the waiting area
No photos or videos may be taken inside Honu You Hawaiian Spa without our written consent
If you would like to book an appointment for someone else, please purchase a gift card and have them book their own appointment. This allows us to properly intake our clients information for the best possible service.
Cancellation Policy - We require a minimum of 24 hour notice when rescheduling or cancelling an appointment
If you cancel or reschedule outside of this timeframe there will be a 50% service charge
No Shows - You will be charged 100% of the service book if you no call, no show to your appointment
Arriving Late - Your treatment time will be shorted to fit the time allowed for the specific treatment. If you arrive more that 15minutes late you appointment will be forfeited & you will be responsible for the appointment fee
We appreciate your understanding that you appointment is your responsibility. While we offer email, text message and phone reminders, failing to received time or read them does not waive your responsibility for your appointment time
Parents, you are responsible for your minors appointment
Please let us know of any health concerns or special requests prior to treatment so this may allow us appropriate time to make necessary preparations or adjustments
Please review the following contraindications for treatments thoroughly before booking an appointment as arrival to your appointment with contraindications may result in an inability to safely provide your treatment and rescheduling/late cancellation fees will
Contraindications for facials, massage or waxing include
Current or recent use of Accutane (must have discontinued for minimum of 6 months)
Current or recent use of Retinols such as Tretinoin, Retin-A, Renova, Differin, Tazorac, Avage, EpiDuo, Ziana & high percentage AHA & BHA products. We require temporarily discontinuing these products for a minimum of 7 days prior to treatment - please consult with your doctor before temporarily discontinuing use of any prescription medication
Sunburn on face or area being treated
Bruises or swelling
Open cut or abrasions on area being treated
Active Herpes/Cold Sores, Conjuntivitis (Pink Eye), severe Eczema, severe Psoriasis, Impetigo
Fungal Infection
Extreme allergic sensitivities
Illness - coughing, runny nose, sore throat with fever
Recent Botox or Filler - we do not do facial treatments within 48 hours of receiving Botox or within 2 weeks of Fillers
Facial/Acne treatments - do NOT wax the facial area within 7 days of your service
Pregnancy - Please let us know of you are pregnant or nursing
Health conditions - Please provide a Doctor’s note if you are undergoing treatment for any severe health condition or have surgery within the last 6 months
PARKING INFORMATION
If you will be driving yourself, it is all metered parking in this area. Parking does get a little tight around here so please give yourself ample time to find parking. We keep a lot of quarters on hand if you need change.
