Our goal is to create an intimate and soothing environment for everyone who enters Honu You, so they my fully relax and rejuvenate. To achieve this goal we kindly ask you to:

  • Silence all devices when checking in

  • New clients please arrive 10 minutes prior to your scheduled appointment time as we require consultation/waiver/consent paperwork prior to treatment.

  • Only one client is permitted per treatment room. No one may accompany you into the treatment room during your treatment unless client is a minor child.

  • No photos or videos may be taken inside Honu You Hawaiian Spa without our written consent.

  • Children permitted that are receiving treatment only. Children are not allowed at your appointment or in the treatment room unless they are receiving a service. If you bring a child to your appointment, we will be unable to provide your treatment and this will be considered a no show for the appointment and charged as such.

    If you are bringing your minor child for their appointment, we ask that you leave siblings and other family members at home. Our lobby cannot accommodate extended family members in the waiting area and it is disruptive to other guests.

    If you would like to stay with your minor child in the treatment room, we ask that you allow our therapist to perform the treatment and consultation uninterrupted.

  • Cancellation Policy

    24-hour cancellation or rescheduling notice is required. Your appointment has been reserved just for you, therefore Cancellation Policies will be enforced. You may cancel by calling/texting (808) 261-1268.

    No Show: You will be charged 100% of the appointment fee if you No call/no show your appointment.

    Cancelling or Rescheduling without at least 24 hours notice: Last minute cancellations or reschedules do not allow us enough time to attempt to fill the appointment slot, therefore you will be charged 50% of the fee for your booked services the first time you fail to give at least 24 hours notice. Future late cancellations will incur a fee up to 100%.

    Arriving Late: Your treatment time will be shortened to fit into the time allowed for the specific treatment. If you arrive more than 15 minutes late your appointment is forfeited and you will be responsible for the appointment fee.

    Your appointment is your responsibility: While we offer email, text message, and phone reminders, failing to receive them or read them does not waive your responsibility for your appointment time. Parents, you are responsible for your minor children’s appointment times and the fees they may incur for not attending or arriving late.

  • Be on time (10 minutes tardiness may results in rescheduling/fees).

  • Let us know of any health concerns or special requests prior to treatment so this may allow us appropriate time to make necessary preparations or adjustments. Please review the following contraindications for treatments thoroughly before booking an appointment as arrival to your appointment with contraindications may result in an inability to safely provide your treatment and rescheduling/late cancellation fees will apply.

    This is a short list of possible contraindications for facials, waxing or massage. Please call for guidance before booking an appointment if uncertain (808-261-1268).

    Current or recent use of Accutane (must have discontinued Accutane for 6 months or more)

    Current or recent use of Retinols such as Tretinoin, Retin-A, Renova, Differin, Tazorac, Avage, EpiDuo, Ziana and high-percentage AHA and BHA products. We require temporarily discontinuing use of these products for 5-7 days prior to your service. Please consult with your Doctor before temporarily discountinuing use of any prescription medications.

    Sunburn on the face or area being treated

    Open cuts or abrasions on the area being treated

    Bruises and swelling

    Active herpes lesions/Cold Sores, Conjuctivitis (“pink eye”), Severe eczema, Severe psoriasis, Impetigo

    Fungal infection

    Extreme allergic sensitivities

    Illness – coughing, runny nose, soar throat with fever. In mild cases of symptoms consider if you have been traveling and/or know you have been exposed to an ill person.

    Recent Botox or Filler treatment (no facial treatments within 48 hours for Botox, 2 weeks for Filler). We can perform your facial or wax directly BEFORE you receive Botox or Fillers.

    Recent laser treatment (wait at least 2 weeks)

    Facials/Acne Treatments: Do not wax the facial area within 7 days of your service

    Pregnancy: if you are pregnant or nursing let us know so we can make treatment adjustments if required.

    Health Conditions: please provide a Doctor’s note if you are undergoing treatment for any severe health conditions or have had surgery within the last 6 months.

 

PARKING INFORMATON:

If you will be driving yourself, it is all metered parking in this area. Parking does get a little tight around here so please give yourself ample time to find parking. We keep a lot of quarters on hand if you need change. 

  • Meter Street Parking on or near Uluniu Street

  • Metered Parking in Kailua Square

  • Metered Public Parking Garage on Aulike Street